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Return Policy

We understand that sometimes the product you ordered just isn't the right fit. That is why we offer a return policy! Your order can be returned within 30 days of your purchase for a full refund. 

As long as the product is in re-sellable condition and in its original packaging. 

To initiate the return process (and see if you are eligible) we ask for you to contact us on 0800 827 954 OR email us at info@revereshoes.co.nz. Also, our steps are below for a smooth return process.

Make sure you have your order number ready so we can quickly access your order. 

How do I return or exchange an item?

Returning an order is simple! Just follow these steps: 

1. Contact our customer service team on 0800 827 954 or email us at info@revereshoes.co.nz to let them know you are wanting to make a return or exchange. 

2. Repackage your merchandise in its original packaging. 

3. Place the shoe box(es) in a shipping carton or satchel. Make sure the package is addressed to; Revere Shoes, Unit 5/9A Jupiter Grove, Trentham, Upper Hutt 5018, New Zealand. 

4. Drop your package off at any authorised New Zealand Post location or give it directly to your mail carrier. Please allow up to 5 days for the credit to show after we have received your package. 

**All packages should be sent via a trackable method. Revere Shoes are not responsible for packages lost in transit.**

 

 

Some important information to note

  • Returned merchandise must be thoroughly cleaned so that all dirt and debris is removed. It must be in as new condition upon return. 
  • Shipping charges are non-refundable. Exchanges will be shipped via ground delivery at no additional charge. 
  • Once we receive the return, please allow up to 2 weeks for it to be processed. 

Please Note - Exchanges can only be made for the same style or products of equal value.

 

  • $4.95 Flat Rate Shipping |Easy Returns & Exchanges