How do I return or exchange an item?
Returning an order is simple! Just follow these steps:
1. Contact our customer service team on 0800 827 954 or email us at firstname.lastname@example.org to let them know you are wanting to make a return or exchange.
2. Repackage your merchandise in its original packaging.
3. Place the shoe box(es) in a shipping carton or satchel. Make sure the package is addressed to; Revere Shoes, Unit 5/9A Jupiter Grove, Trentham, Upper Hutt 5018, New Zealand.
4. Drop your package off at any authorised New Zealand Post location or give it directly to your mail carrier. Please allow up to 5 days for the credit to show after we have received your package.
**All packages should be sent via a trackable method. Revere Shoes are not responsible for packages lost in transit.**
Some important information to note
- Returned merchandise must be thoroughly cleaned so that all dirt and debris is removed. It must be in as new condition upon return.
- Shipping charges are non-refundable. Exchanges will be shipped via ground delivery at no additional charge.
- Once we receive the return, please allow up to 2 weeks for it to be processed.
Please Note - Exchanges can only be made for the same style or products of equal value.